If you can’t find your team member’s profile, first check to see if they have a profile photo and if the privacy settings of their TED.com profile allow their profile to be visible to “everyone who visits TED.”
If they are missing a profile photo or if their visibility is saved as anything other than “everyone who visits TED” then the system will not be able to locate their profile.
If your team member does have a profile photo and their privacy settings allow their profile to be visible to “everyone who visits TED” then try searching for their name and allowing up to a minute for the search to run. (Please note that if your team member recently created or updated the settings on their profile then it may take up to one hour for the profile to appear.)
If the profile still cannot be located, please reach out here so we can help.